At ClutchWhip Concierge, we take your privacy and the security of our high-value assets extremely seriously. This Privacy Policy describes how we collect, use, and protect your information when you use our website, booking platform (GatherAPI), and our communication services.
To ensure a secure rental experience, we collect the following information:
• Identity Information: Full name, date of birth, and driver’s license details.
• Biometric Data: Selfies and live-action photos for identity matching and liveness detection.
• Contact Information: Phone number (verified carrier-grade only), email address, and physical
address.
• Insurance Information: Direct verification of active automotive insurance policies.
• Vehicle Data: GPS location and telematics (including remote immobilization data) while the
vehicle is in your possession.
Your data is used strictly for:
• Identity Verification: To prevent fraud, theft, and unauthorized vehicle use.
• Transaction Management: To process rental agreements, payments, and insurance claims.
• Safety & Security: To monitor the location of our fleet and ensure the safety of our delivery
staff.
• Communication: Sending transactional SMS/emails regarding your booking, verification status,
and logistics.
Strict Policy on Mobile Information:
No mobile information will be shared with third parties or affiliates for marketing or
promotional purposes. All the above categories exclude text messaging originator opt-in data and
consent; this information will not be shared with any third parties.
We only share your data with service providers necessary to fulfill the rental
contract, including:
• Identity Verification Services: To verify your DL and biometric data.
• Insurance Verification Platforms: To confirm your coverage limits and policy status.
• Law Enforcement: We will cooperate fully and share any necessary data with law enforcement in
the event of vehicle theft, threats to staff, or illegal activity.
• SMS: You may opt-out of receiving text messages at any time by replying STOP
to any message. Please note that opting out during an active rental may interfere with our
ability to verify your identity and could result in a cancellation.
• Data Access: You may request a summary of the personal data we hold by contacting us directly.
We implement industry-standard encryption and security protocols to protect your sensitive documents. Biometric and ID data are processed through secure, encrypted third-party portals and are not stored on our public web servers.
If you have questions regarding this Privacy Policy or our security protocols, please contact: ClutchWhip Concierge
